Domestic Shipping: 

All items are shipped via USPS and will begin shipping on or around the anticipated ship date. Most items are delivered between 1-5 business days from ship date.

International Shipping: 
All international orders are shipped from the Unites States via USPS. Most orders arrive between 2-4 weeks after ship date. However, for various factors outside our control some orders can take up to 6 weeks for delivery. If it has been longer than 6 weeks after you received your shipment notification email, then please email us immediately.

Unfortunately, we have limited tracking abilities once the package has left the United States. We know - it is annoying.

Where is my order? 
Customers will receive a shipping confirmation email with tracking details once their order has shipped. Please refer to the above sections for estimated delivery times once your order has been shipped.

Note: Shipping estimates are not guaranteed unless otherwise noted.

Undeliverable Packages: 
If your package was returned to us for an undeliverable address, that usually means that the address information was somehow provided incorrectly. If this occurs please email support@bernerpacks.com with your order number so we can remedy the issue.

Customs: 
International shipments are subject to customs fees, we wish they weren't, but unfortunately we don't make the rules. We are unable to anticipate these charges, and our shipping costs do not take them into account. As a result, the customer is solely responsible for any fees paid upon receipt. Thanks for understanding.

Pre-Orders:

Please refer to the product page for estimated shipment dates. These are not delivery estimates but, when items are expected to ship. If there is ever a delay- expect an email update from the store. Note: If there are multiple items in your cart- it will only be fulfilled once all of the items are available to ship.